Voice AI agent development - every call answered, nothing lost.

A voice AI agent is software that answers your phone line, holds a natural spoken conversation, and completes a task: booking an appointment, answering a support question, qualifying a lead, or routing the caller to the right person. You need one when call volume, missed calls or after-hours coverage is costing you money and hiring more reception is not the answer. If your volume is low, we will tell you a human or a simple voicemail flow is the better buy.

We do not bill hourly and we do not publish a rate card, because the honest answer depends on your call types, integrations and languages. After one scoping call you get a fixed price for the build and a clear monthly figure for running costs like telephony and model usage, in writing, before any work starts. If the numbers do not make sense against what missed calls cost you, we will say so on that call.

We build for GDPR from the start because we are an EU company working under EU contracts. Callers are told up front they are speaking with an AI assistant, recording consent is handled per country's rules, and transcripts and recordings are processed and stored in the EU with retention periods you set and a signed DPA. We document the data flows so your privacy review has something concrete to check, and if a sector rule breaks part of the design, we adjust it before launch.

Telephony and speech run on established voice platforms rather than anything experimental, and the reasoning runs on current LLMs with a RAG layer over your own content - the same plumbing we use in our AI integration work. We pick the stack per project based on latency, language support and your data requirements, and we are not resellers for any vendor, so the recommendation is not shaped by a commission. Everything is standard enough that any competent engineer can maintain it after handoff.

Yes, and this is where most voice agents fail, so we treat it as a first-class feature. You define the triggers: an angry caller, a topic outside the agent's brief, a caller who asks for a human, or a confidence threshold the agent falls below. The transfer includes a summary so the caller never repeats themselves, and outside business hours the agent takes a message and opens a ticket instead of transferring into the void.

A focused single-purpose agent, like a booking line for one location, typically goes live in a few weeks; agents with multiple call types, several integrations or multiple languages take longer. You get the actual date, not a vague estimate, in the fixed quote after the scoping call. We also stage the rollout: the agent takes a share of live calls first so we can tune it on real conversations before it owns the line.

You own it. The code, the prompts, the configuration and the platform accounts are transferred to you at handoff, with documentation, and the stack is standard enough for any competent team to run. Voice agents do need ongoing tuning as your business and the models change, so most clients keep a small maintenance arrangement with us, but that is a choice, not a lock-in; you can take it in-house whenever you want.